Ongoing Support and Franchise Communications

A strong benefit of our franchise is the regular communication available to you.  Upon signing you will have between 3-6 class observations done by a professional along with initial marketing mentoring and 6 month business mentoring.  Comprehensive help and information are never more than a phone call or e-mail away.  Our Office is contactable Monday to Friday 9-5pm and we can be reached by email.  Mentoring sessions are one hour a month can be scheduled in with a mentor or buddy assigned to you.  Phone calls and meeting for mentoring must be scheduled in advance giving 2 weeks notice and must be cancelled at least 48 hours in advance.  Please note that you can expect a reply within 48 hours.

Support Section on Facebook

A web forum is in the process of being looked at, and franchisees will be notified when this is complete. Until then an online support can be found in the way of a Facebook community private teachers group. Kalma  teachers group.  It’s a very active group where marketing, class plans, problems, solutions and general talk happens.  The group is used alongside the marketing manual and relevant #hastags can be searched in the search bar in the group often to find a solution to a problem you may have with marketing, classes, numbers, songs, music etc. Please use the group it has endless amounts of knowledge and support in it!

Franchise Communication

We believe that proactive ongoing communication with our franchisees is essential to the success of their business and the entire franchise program. It is your responsibility to ensure you book into franchise calls. This includes:

• Telephone and email support
• Ongoing monitoring of Franchisees performance on a weekly or monthly basis. These reports and key performance indicators help us to ensure that you are working effectively and highlight any performance issues that require further action and support.
• Scheduled Franchise meetings every 2 years as a minimum
• Franchise visits at least every 2 years
• CPD once per year (compulsory)
• Brand conference once per year

Franchisees are welcome to return for extra training, visits and meetings as long as it is pre booked in advance. Any costs incurred will be payable by the franchisee.

Head Office Contact Points

It is vital that you contact our HQ whenever you have a problem, issue or question that needs resolving. You will probably find that you need to speak to our HQ more in the early days than when you are fully up and running.  Please remember that our teachers group is for advice also but where you can HQ advice must be sought when you cannot find a solution or your business or brand will be affected.

It is important that you contact HQ as early as possible particularly if you have a serious issue or concern that needs addressing. If a problem or issue is highlighted early it has a much better chance of being sorted out in a timely manner. We have extensive experience in our industry and the chances are that we will have an immediate solution for you and if we don’t we will find one!

Our contact points are as follow:

Victoria Thompson           Director             Tel No: 07903931250

We will always return your calls and emails within 48 hours