It is the franchisees responsibility at all times to protect the brand name and maintain the high standards of performance, service and quality that have been laid down by Kalma.  Kalma must maintain their brand reputation for quality and service at all times. Kalma  has a duty to ensure that each franchise operates to the same standards. Where issues occur Kalma will act quickly to remedy the situation.

The Franchisor as a result of extensive research, practical business development and experience has developed a successful business model.  You are acquiring this business model knowledge through your initial and ongoing franchise training.

It is your responsibility to implement these procedures, processes and systems to ensure you protect the brand and continually deliver high levels of performance, service and quality.  This covers all areas of the business including Customer Service, Sales and Marketing, Business Management, Corporate Image, and Employee Training and Management.

In your daily role your duty of care includes:

• The location of safety equipment in different venues
• A risk assessment must be carried out for each venue you teach classes in, or should you hold events/tasters/sessions at any other venue. Risk assessment must be signed monthly by yourself having checked the venue for risks. Risks should be noted and reported to the centres manager.  You should always re look at your risk assessments every week to see if there are any changes.  A risk assessment must be carried out each term, and kept with you at each venue to note changes on a week to week basis.
• Carry an accident book and first aid kit ensure they are replenished
• A risk assessment on parents and children and their specific needs EG disability or health need. Assess the risk of injury to themselves and the factors of the environment that could do so.
• A register must always be taken each session in case of evacuation
• The position of fire exits, extinguishers, blanket, your first-aid boxes, your role during fire drills, what to do in case of fire or other emergencies and escape routes and meeting points. Your parents should be made aware of these if they are new to the venue, it should be noted new parents should be informed on starting also
• It is your responsibility to ensure all equipment used is safe and conforms to the EC standards, hygienic and usable. Ensure they are age appropriate and are set from the brand.  Any damaged broken or unsafe equipment must be replaced immediately.  All mats, cushions and equipment cleaned and disinfected on a regular basis termly or if poorly children have attended
• Ensuring you are aware of all health/disability issues of parents and children in your classes and these have been noted on health forms
• You should only practice skills of that which you have been trained in, are competent and are qualified in. Kalma lesson plans should be followed always with cautions and benefits given to parents.  You should always stay updated in these skills and areas of expertise if you are unsure of any practice ALWAYS seek help
• Kalma  teachers should practice within legal boundaries

Kalma teachers/franchisees/licensees must:

• Use props that are age appropriate depending on the age of the class
• Ensure completion of disclaimers, photo permission and registers before class delivery.
• Any old or worn equipment should be replaced immediately
• All equipment should be laundered or disinfected on a regular basis – termly or if a poorly child has attended etc
• All equipment should be safe and conform to EC standards
• Practitioners should hold their own personal indemnity insurance
• All practitioners must hold the appropriate level of insurance cover for the setting in which they wish to work.
• Obtain written permission for any photographs being taken of adults, children or babies ensure all register information is correct/contact details – disclaimers, health info etc
• Complete risk assessments on all venues to be used and keep upto date
• Have an up to date safeguarding training to level 2
• Hold a up to date first aid certificate
• Hold a up to date enhanced DBS
• Follow the dress code: wear smart, clean, presentable clothing with a name badge.
• Act in a professional manner in and out of the work place.
• Act appropriately within any setting in which you teach.
• Whilst conducting classes be in Kalma uniform at all times
• Only practice skills of which they are qualified and competent – follow the plans given
• Stay updated within their skill area and when unsure of any practice they should seek help.
• Practice within legal boundaries
• Stay within the guidelines set out by the government for the child to teacher ratio. A first aid kit and accident book are carried to each session, both are replenished and replaced
• All suppliers and accounts are paid on time and kept upto date along with giving the franchisees/licensees address details
• Compliance visits will be carried out twice a year franchisees/licensees must be available for these visits
• Respect their customers’ needs and the needs of their child.
• Be discreet and take into account customers emotional, social and physical limitations
• Treat everyone equally regardless of gender, age, ethnic origin, religious belief, disability, marital status, sexual orientation, or any other individual characteristic which may be unfairly affect a person’s opportunities in life.
• Adhere to policy and procedures, templates and contracts set out by Kalma