Franchisee Responsibilities - Kalma Life

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Franchise Operations

Introduction
Overview. Course purpose, usage and restrictions

Business overview
Business History, Expansion and Ethos

Training support and communication
How we Learn
Learning Loop
Effective Teacher Traits
Lesson Plans
Initial, Ongoing and Bespoke Training
Kalma Team structure and contact
Ongoing support
Franchise communication

Franchisee Responsibilities
SEN and EYFS Inclusion
Franchise standards
Franchise Methods, Quality and Performance Standards
Corporate Image and Brand Protection
Pricing
Ongoing fees and monies owning
Territory
Marketing Restrictions

Business set up
Commencing business
Business Format
Accountants and Procedures
Management information and figure reporting
Industry legal requirements
Premises and Vehicles
Telephone and call answering
Staffing requirements
Equipment and stock
Uniform and dress code
Operating times
Holiday and sickness

Business operations
Business overview
Front and Back end services
Income streams and overheads
Payment terms, Pricing, Quotes and Contracts
Conduct in classes
Dealing with problems
Invoicing, getting paid and chasing debt
Child Protection

Health and Safety
Health and Safety Responsibility
Health Considerations

Recruitment and Employment
Disciplinary procedure and hearings Policy
HR Employment Law responsibility and guidance
Recruitment
Recruitment Options
Choosing the correct person

Appendix A

Appendix B

Appendix C

Declaration

Franchisee Responsibilities

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